Complaints, Cancellations and Return/Refund Policy

1. Introduction

For any complaints or queries regarding our website, products, or services, you can reach us through our contact +92 304 8107777 or via email at support@zaraimandi.com.
We aim to resolve any complaints or queries within 2–3 business days from receipt of your communication. If your complaint relates to issues such as an incorrect subscription or service, please provide complete details and supporting evidence (receipts, screenshots, etc.) to help us resolve the issue promptly.

Early Cancellation During an Active Subscription: If you cancel your subscription before the end of the agreed term, our team will reach out to understand the reason. With your consent, we may reinstate your subscription for the remainder of the term, subject to mutual agreement.
In the event you no longer require the subscription for a specific commodity but your subscription is still active, the remaining balance can be transferred to another commodity group of your choosing upon confirmation.
End of Term Non-Renewal: If your subscription ends and you have not renewed, we will follow up via call, message, or voice note to assist with renewal or discuss changes to your plan.
If You Do Not Respond: If we do not receive a response after multiple attempts, we will send a final message with relevant contact details. We may also reach out periodically when the commodity season for your service rolls around again.

In the case of a recurring subscription payment failure, our payment gateway will attempt to recharge your card after 1 day. If it fails again, we will retry after 2 days, and a final attempt will be made after 3 days.
After three unsuccessful attempts, Zarai Mandi will cancel your subscription, send a confirmation message, and you will lose access to the paid service. We will attempt to contact you for assistance with payment reinstatement.

No Returns or Exchanges: All services provided by Zarai Mandi are final and binding. We do not offer returns, exchanges, or refunds for any services once purchased.
Ensuring an Informed Decision: We offer a free demo of our services and allow users to access sample reports so that you can make an informed decision before subscribing to a service. This ensures the service aligns with your needs and expectations.
Refunds: Due to the nature of our digital services, we do not provide refunds for subscription cancellations.